![]() ![]() More information on HANA Enterprise Cloud Operations: Also exceptions within the cloud services that are caused by or related to his business processes must be forwarded to the customer to be addressed. ![]() the connection between his on-premise systems and the cloud service are functional an run at a reasonable performance. However the customer has an interest that, e.g. So applications like system, database and host monitoring are not in the responsibility of the customers. SAP HEC can install an additional Diagnostics Agent in the server in the private cloud and connect this through a VPN tunnel to the customers Solution Manager.įor service offerings in the public cloud this is a bit different, because for most SAP cloud offerings the customer is not responsible for the System Management. ![]() If a system is hosted by HEC in the private cloud the customer can enable all application in SAP Solution Manager, like System Monitoring, Interface and Connection Monitoring etc. ![]()
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